Thank you for contacting the support desk.
We appreciate you supplying us with your account details in order to locate your Poker Time account. I see that you are a valued new member of Poker Time and I am shore you are going to have a wonderful time with us.
In order to assist you with your query, could you please supply me with the promotion code you received and if you could be so kind to also confirm how long it has been since you redeemed the bonus from the following link: http://www.pokertime.eu/exclusiveoffer/
I hope that the above listed information is of assistance and look forward to hearing from you soon.
Thank you very much for supporting the Fortune Lounge Group.
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