В чем может заключаться проблема?? - Покер форум

This is Joanna from the Poker Room School Support Team.

We have received the copy of your ID and your request for a promotional offer.
Unfortunately, your account is currently not eligible to receive any bonuses as
decided upon by the Management.

Thank you for your understanding regarding on this matter.

Все сделала что просили.Подскажите в чем может заключаться проблема?